Shipping policy

We keep shipping simple. Orders placed through our website are shipped from our warehouse in Sydney or from trusted fulfilment partners within Australia such as Amazon's Fulfilment Network. Your order is picked, packed and delivered using major carriers such as Australia Post and courier networks.

Processing time

Orders are usually dispatched within 1–2 business days.
You will receive a shipping confirmation email with a tracking link as soon as your order leaves the warehouse.

Delivery times within Australia

Typical delivery windows are:

Standard shipping: usually 2–5 business days
Express shipping: usually 1–3 business days

Remote or regional areas may take a little longer. Delivery timeframes are estimates provided by our carriers and are outside our direct control once the parcel has been handed over.

Where your order ships from

We do not always ship from a single location. Depending on stock and your address, your order may be fulfilled from:

Our Sydney warehouse, or
A local fulfilment centre operated by one of our logistics partners such as Amazon.

This lets us shorten transport distance and keep delivery efficient.

Shipping rates

Available shipping options and prices are shown at checkout before you confirm payment.
From time to time we may offer free or discounted shipping promotions. These will be clearly marked.

International orders

At the moment, orders placed on this website ship within Australia only.
If you are overseas, you can purchase through selected online marketplaces where our products are listed. In those cases, the marketplace manages shipping and returns under its own policies.

If something goes wrong

If your tracking has not updated or you believe there is an issue with your delivery:

Check the tracking link in your shipping confirmation email.
Contact us at info@bound.cc with your order number and a short description of the problem.

We will investigate with the carrier or fulfilment partner and keep you informed.