Refund policy
Returns and refunds
We want you to love your Looplocks. If something's not right, tell us and we'll sort it out. No hoops.
Nothing here takes away your rights under the Australian Consumer Law. Those apply to everything we sell, including anything bought on sale.
Something arrived faulty or damaged
Email info@bound.cc with your order number and a photo. That's it.
We'll send replacements straight away, or refund you if you'd rather. If there is anything wrong with your product, in most cases you won't need to post anything back to us, and if we do need it back, we cover the postage.
Looplock is designed to last
They're built to be used for years, so if one gives up on you well after delivery, we still want to hear about it. Email us with your order number and a photo and we'll make it right.
Changed your mind
No problem. Get in touch within 30 days of delivery and we'll refund you.
- Unopened pack: pop it back to us and we'll refund the full amount once it lands. Return postage is at your end.
- Already opened: just tell us what didn't work for you and we'll be happy to find a good solution, including a refund once it's back with us within 30 days.
Any proof of purchase works, so an order confirmation, receipt or bank statement is all fine.
Email info@bound.cc first so we know to look out for it.
Refunds
Once it's approved, your refund goes back to the card or account you paid with. Banks usually take 3 to 5 business days to show it.
If it hasn't turned up after 10 business days, email us and we'll chase it up.
Bought on Amazon?
Start your return through Amazon, since they handle the shipping and refunds on those orders. If they can't sort it out, email info@bound.cc and we will.
Returns address
We'll confirm it when we set up your return:
PO Box 454, Summer Hill NSW 2130
Contact information
Child Industries Pty Ltd
Trading as Bound
ABN 70 675 523 529
ACN 675 523 529
Email: info@bound.cc
Postal address: PO Box 454, Summer Hill NSW 2130, Australia
We're in Sydney and we read every email.